Your feedback shapes the future of Groene Mand. Tell us about your online grocery experience in the Netherlands.
Share Your FeedbackAt Groene Mand, our journey began with a simple yet profound idea: to revolutionize how people in the Netherlands access fresh, high-quality groceries. We are a team of passionate food enthusiasts and tech innovators united by the mission to make your weekly shop not just a chore, but a delightful and seamless experience. From the vibrant colours of locally sourced vegetables to the comforting aroma of freshly baked bread and diverse international delicacies, we meticulously curate our selection to bring the best of the market directly to your kitchen.
Founded in the heart of Amsterdam, Groene Mand was born out of a desire to bridge the gap between busy modern lifestyles and the joy of cooking with wholesome ingredients. We understand that your time is precious. That's why we've dedicated ourselves to building an intuitive online platform and a reliable delivery network that stretches across the Netherlands, ensuring your groceries arrive fresh and on time, every time. Our commitment extends beyond mere convenience; we champion sustainable practices by partnering with local Dutch farmers and producers, reducing food miles, and opting for eco-conscious packaging whenever possible. We believe in nourishing our community while caring for our planet.
Central to our philosophy is an unwavering focus on you, our valued customer. We believe that the best way to grow and improve is by listening intently to those we serve. This feedback page is a testament to that belief. Your insights, suggestions, and even criticisms are not just welcomed; they are the vital ingredients that help us refine our services, expand our product offerings to better meet your needs, and innovate our technology. Whether it’s a suggestion for a new artisanal cheese, a comment on our delivery speed, or an idea to make our app even more user-friendly, your voice directly influences our path forward. Join us in shaping Groene Mand into the online supermarket that truly understands and anticipates your desires, making every shop an experience you trust and love.
Please take a few moments to share your experience with Groene Mand. Your honest feedback is highly appreciated and helps us grow. All responses are confidential unless you choose to share contact details for a potential follow-up.
Thank you for taking the time to help us improve! Your contribution is invaluable.
Our dedicated customer experience team, comprised of real people, carefully reviews each piece of feedback. We value every comment and strive to understand your unique perspective and experiences with Groene Mand.
We compile and analyze all feedback to identify common themes, recurring issues, popular requests, and innovative suggestions. This helps us pinpoint key areas for potential improvement across our platform and services.
Actionable insights are shared with relevant departments – from product development and IT to logistics and marketing. Viable suggestions are prioritized and integrated into our operational plans and development cycles to bring tangible improvements.
Your feedback is an integral part of an ongoing dialogue. We are committed to a cycle of listening, learning, and evolving to ensure Groene Mand consistently gets better for you. We may also share updates on significant changes made based on community input.
Many of you passionately requested a broader array of organic choices, and we listened intently! We've significantly increased our range of certified organic fruits, vegetables, dairy, and pantry staples, making it easier for you to shop according to your values. This has directly led to more support for sustainable farming practices.
Based on your valuable suggestions for more transparency, we've upgraded our delivery tracking system. You can now enjoy more precise updates, real-time notifications, and a clearer estimated time of arrival, giving you greater control over your day. This has reduced waiting times and improved overall delivery satisfaction.
We share your commitment to sustainability. Thanks to your input and growing concerns about plastic waste, we've actively sourced and implemented more recyclable, biodegradable, and minimal packaging options across our product lines. This initiative is part of our ongoing effort to reduce our environmental footprint together.
While this page is dedicated to gathering your valuable feedback for general improvements, if you have an urgent matter or a specific question regarding an order, please don't hesitate to reach out to our dedicated customer support team. We are here to help!
For non-urgent inquiries specifically related to your feedback submission, or if you have further thoughts after submitting the form, you can also email feedback@groenemand.nl.